A New Generation IT Company

Refund Policy

We have a blend of both design and development expertise that gives us the capabilities to build some complex and custom web solutions for you.

EMF owes you to have your money back within 45 days of order placement & reserves the right to terminate this, at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only, requesting revisions on the initial design work shall be regarded as a continuation of the project & which will make this guarantee annulled. We totally rely on the customer’s prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives proper feedback in order to get the desired results.

  1. Refund of any kind is not applicable on any sort of promotional or discounted offer or after revisions are made, they are only applicable on initial design concepts.
  2. We won’t entertain or refund any orders if the client stays non-responsive for 45 Days however, the client can send us an email to hold the project if there is some personal issue.
  3. In case the client wants to forfeit the project after 30 days, a refund won’t be applicable; though we can hold the project in such case and the client can come later and get the project started again.
  4. Furthermore, the customer shall forfeit the right to the refund outlined above if the customer requests additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from “Evolution Multimedia Firm”.
  5. Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same.
  6. In case of finalizing one part of the order the customer won’t be eligible for a refund for the rest of the remaining package.
  7. 24-hour design fees and 24-hour rush changes are non-refundable.
  8. No refund is available for design firms or for those who order our design services on behalf of another entity. If an order cancellation request is posted prior to the delivery of initial concepts, you are eligible for a refund. In case of a duplicate charge, the 100% amount will be returned. If design requirements are not fulfilled, or committed at the time of sale or the designs are not delivered in accordance with the delivery policy, though proof is required for such commitment, a refund can be claimed. You agree that for Web packages refund will be as per the services availed. If there is any discontinuation with a certain service included in the video package, then the refund must be claimed before the initiation of that service.

Note – All refund requests should be properly documented & must be communicated through the account area along with the reason for dissatisfaction. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity, and the disclaimers of warranty and limitations of liability.

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